notes

Phoneline Notes, 937-833-6262

Admin Dashboard – 2 Options

PBX Administration (Classic Interface): link
OR
GoTo Admin: (Modern Interface) link

  • Get Call Reports
  • PBX Administration

Agenda – 1/6/2025

  • Agree on new phone greeting, menu prompts, etc. see below
  • Text message phone registration 1/14/2025. see below. Is this really required?
  • Confirm what happens when someone leaves a voicemail. How to retrieve?
  • Documentation/Training: see below
    • Phoneline Handbooks
      • DASCNA – Training Manual – Phoneline Basics (NA 2007) – link 
      • WSO – A Guide to Phoneline Service (1993) link, strange 2023 in filename

      • PR Handbook (2007/2016) Chapter 9 (10 pages) – link

      • PR Basics & Guidelines (San Fernando Valley Area 2024) – link 

Other links

DEADLINE: Complete SMS registration immediately to avoid SMS service disruption! Starting January 14, 2025, United States carriers will block all unregistered SMS.

GoTo Documentation Search: link 
Search

  • How do I change the settings on a schedule? link 
  • Choose… Select the schedule that will be used.
  • When open – When the schedule is “open”, the caller is routed to the “open call flow”.
  • When closed –  When the schedule is “closed”, the caller is routed to the “closed call flow”.
  • When on Holiday – When the schedule is “on holiday”, the caller is routed to the “holiday call flow”.
  • Dialplans – summaries all phone options
  • Sound Clips
  • Hold Music

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New Greeting Proposed
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Thank you for calling the Dayton Area Service Committee of Narcotics Anonymous…
You can download our N A meeting schedule or N A literature at DASCNA.org…
Press 8 for a live person…
Press 9 to leave a message…

Other Resources

Thank you for calling the Dayton Area Service Committee of Narcotics Anonymous…

You can download our N A meeting schedule or N A literature at D A S C N A dot org …

Press 8 for a live person…

Press 9 to leave a message…

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